Make a Claim

If you have experienced lost, damaged or delayed luggage whilst travelling with your Airline, please complete the below form and provide us with the details of your claim. Once submitted, Eagle Bags will start working alongside your Airline on your claim. Usually, you will hear from us within 24 hours of submission.

In cases of damaged suitcases, you will likely receive a repair or replacement order, so we may contact you to arrange delivery of a new suitcase, or to arrange collection from your home address to allow your suitcase to be repaired. If you handed your suitcases over to the Airline directly within the Airport terminal, they will have raised an order on your behalf.

Should you wish to speak to us further about this matter, feel free to email your full name and bag tag number to [email protected].

Please enable JavaScript in your browser to complete this form.

Eagle Bags Ltd act on behalf of Airlines in processing claims for delayed and lost luggage/contents and damaged luggage/contents. This form is used for us to collect as much information as possible to allow us to process your claim.

Please be aware, we can only handle your claim in line with your Airlines Terms and Conditions of Carriage. We recommend you review these conditions before making your claim, so you are fully aware of what items are covered.

We require proof of ownership (receipts or guarantees) to be provided for any items over £50.00. Replacement estimates or receipts do not prove ownership and will not be accepted.

Full Name

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Phone

Nature of your claim

Please select all that apply

Please provide any property irregularity report number(s) you have been provided by your Airline

Are you pursing a claim with your travel insurance provider?

Yes
No
I don't know

Name of travel insurance provider

Travel insurance policy number

Save and Resume Later

Section 3: Delayed Luggage

Please complete this section if you have incurred expenses for essential items whilst you were without your luggage. You must provide receipts for these expenses. If this section does not apply, please move onto the next section.

How many days was your luggage delayed?

Selected Value: 0

Please upload your receipts for essential expenses incurred whilst your luggage was delayed

Click or drag files to this area to upload. You can upload up to 25 files.

Please note that any expense claims will be handled in line with your airlines terms and conditions of carriage.

Was an advance of money and/or goods given by the Tour Operator, Airline or Handling Agent?

Please advise the amount in GBP

Save and Resume Later

Make a Claim

Section 2: Flight & Luggage Information

Section 3: Delayed Luggage

Section 4: Damaged Suitcase

Please do not complete this section of the form if your contents were damaged. This section is only for reports of damaged suitcases.

Section 5: Missing Baggage & Contents

Please read our instructions before submitting your claim for lost luggage

Section 6: Damaged Contents

Please read our instructions before submitting your claim for damaged contents

Your claims document is nearly compelted, we just need to inform you of the legal bit first.